CS-RCS Technical Support Information
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Thank you for your interest in CS-RCS. 

*** Support Policy ***

Evaluation sites of CS-RCS are eligible for free technical support during the evaluation period.
Registered sites are eligible for free technical support for six months. If needed, a support agreement may be signed with ComponentSoftware after this period. 

*** CS-RCS Home Page ***

You may look at the product's home page for up-to-date product information, release notes, known anomalies and FAQ list.
The product's home page address is: http://www.ComponentSoftware.com/csrcs.

*** Getting technical support ***

You must fill the "Technical Support Form" below. Please use separate forms for separate items. Send your request to ComponentSoftware to the following addresses:

Email:             support@ComponentSoftware.com
Fax:                Int.+972-3-5320086

Normally, we acknowledge a technical support call within one business day and answer the call within two business days (depend on the nature of the call).

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CS-RCS Technical Support Form
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Product: CS-RCS version 1.0.59

Site number: ______ 
(If you don't have your site number yet, you must attach the "Environment Description Form" below.)

Request type: ( ) How do I ...?   ( ) Missing feature ( ) Program anomaly

Call description: (Use as much space as needed; attach example files if possible)
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CS-RCS Environment Description Form:
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Name:  ____________________

Company:  ____________________

E-mail: _______________________

Phone: ______(____)_____________

Operating system: ( ) Windows 95 ( ) Windows NT ( ) Both

Multi-platform environment (Windows/UNIX ): ( ) Yes ( ) No

Number of users: ( ) Single user ( ) Multi-user

Archive files are stored on: ( ) Repository tree ( ) Local RCS directory

Archive files are stored on:
	( ) Local workstation
	( ) Windows 95 shared drive
	( ) Windows NT shared drive
	( ) Windows NT Advanced Server
	( ) NetWare Novell
	( ) UNIX SMB Server
	( ) Internet/Intranet Server (NetBios over TCP/IP)
	( ) Other ___________

Product is used for: (check all that applies)

[ ] Office documents

[ ] WWW documents

[ ] C/C++ files

[ ] Visual Basic files

[ ] Java Files

[ ] Other : _______________

Where have you heard about the product?  (optional) _________________